Disclaimer Policy for Bong SweetScape

At Bong SweetScape, we take pride in delivering the finest Bengali sweets, freshly prepared and shipped directly from Kolkata to the USA and UK. While we strive to ensure that your order reaches you in perfect condition, please review the following disclaimer carefully:

1. Perishable Nature of Products
   The sweets are perishable items, made with fresh ingredients and no preservatives when procured. We recommend consuming them within the suggested shelf life.

2. Shipping and Delivery Time
   We make every effort to ensure timely delivery; however, we rely on third-party courier services for international shipping. Unforeseen delays due to customs, weather conditions, or logistical issues may occur, which are beyond our control. We advise ordering well in advance for special occasions.

3. Storage Instructions
   It is important to follow the storage instructions provided with the product to maintain freshness. We are not liable for deterioration in quality if products are not stored properly after delivery.

4. No Return or Refund on Perishable Items
   Due to the perishable nature of our sweets, we cannot accept returns or provide refunds once the product has been shipped, except in cases of damage during transit (see point 5).

5. Damage During Transit
   We take great care in packaging our products to minimize damage. If your order arrives damaged or spoiled, please contact us within 24 hours of receipt, along with photos of the packaging and the product. We will assess the issue and may provide a replacement or partial refund at our discretion.

6. Customs and Import Duties
   Please note that any customs duties or taxes levied by your country's customs authorities are the recipient's responsibility. Delays due to customs clearance are also beyond our control.

7. Allergy Information
   Our sweets may contain ingredients like milk or nuts. It is the customer’s responsibility to notify us of any specific allergies before placing an order. We are not responsible for any allergic reactions.

8. Order Modifications and Cancellations
   Orders cannot be modified or cancelled once they have been shipped. Please double-check your order details, including the shipping address, before finalizing your purchase.

By placing an order with Bong SweetScape, you agree to the terms outlined in this disclaimer. We appreciate your understanding and support as we work to deliver the best quality sweets from Kolkata to your doorstep.

If you have any questions or concerns, please contact our customer support team at +91-8697990542 / +91 98308 23659